CAREERS

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Come join us!

 

At Anju Software, we are looking for team members that share the passion and commitment to create the best product solutions available within the Life Sciences Software Sector.

If you enjoy a fast-paced collaborative work environment, check out our positions available below.  Please send a cover letter and resume to Careers and specify the desired open position and include the code following the position title.


OPEN POSITION:

Senior Director of Professional Services (FTLD-2020-13)

Job Description

The Senior Director of Professional Services drives the successful execution and profitable growth for Anju’s service delivery for our eClinical Division. The Professional Services Senior Director should have experience in complex trial management software implementations to global pharma companies. The individual will be responsible for maintaining service level margins, on time delivery and customer acceptance of services rendered.

Personal Qualities
Natural leader; excellent work ethics; strong communication and interpersonal skills; an ability to function in a collaborative, collegial and often pressurized environment; responsive and intelligent; high integrity; pragmatic and proactive; excellent judgement; an ability to generate trust and build alliances with co-workers across the organization.

Responsibilities:

  • Manage multiple software delivery projects through business analysts and project managers
  • Have a basic understanding of application software deployment
  • Provide executive leadership for Anju’s delivery projects, building relationships with client counterparts
  • Maintain control of delivery projects and resolve any escalations by coordinating with project managers, business analysts and developers as needed
  • Communicate to customers to optimize the value of software during implementation and on regular operations reviews
  • Oversee Anju projects including new implementations, upgrades, integrations, and other special projects
  • Drive and take ownership of project management, implementation resource integration, planning and consistency across Anju’s divisions
  • Leverage individual subject matter expertise to help shape the direction of projects and educate internal and external audiences on Anju’s software products and best practices
  • Review team progress to ensure client's goals are being addressed and compliance professional standards
  • Provide KPI reporting to all levels of the organization on a monthly, quarterly and annual basis
  • Ownership of service revenue targets, service resource costs and maintaining gross margin expectations
  • Responsible for project completion, project success and delivering projects on-time and within budget
  • Recruit, manage & coach Professional Services team, consisting of project managers, business consultants/analysts, trainers, quality compliance, validation team, deployment engineers, and working with development contributors
  • Partner with sales leadership to help achieve bookings goals and support creative delivery solutions in support of large opportunities

Skills Needed:

  • Experience in delivering complex software solutions
  • Experience in implementing clinical trial management software would be preferred
  • Must have managed a team 
  • Must have experience in meeting revenue goals
  • Can create a positive culture across the professional services team that aligns with Anju’s business objectives
  • Optimize the performance of the team either by coaching to improve or replace low performers
  • Wants to be a mentor, has experiencing mentoring others, and can show how their mentorship has contributed to the success of others.
  • Is passionate about the customer experience and understanding ideal use cases for both high touch and low touch customers
  • Invests in relationships with customers and colleagues

Qualifications:

  • 5+ years’ experience in a managerial capacity in deploying software solutions
  • Experience in clinical trial management software either with a software company, CRO or pharmaceutical company would be ideal
  • Experience delivering technology projects and the SDLC process
  • Full Time Degree from an accredited university

Job Type: Full-time

Location:2101 West Commercial Blvd., Suite 3500, Ft. Lauderdale, FL 33309 US

Salary: Based on experience

 

Anju Software is an Equal Opportunity Employer. Anju Software provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or status as a veteran. Anju Software complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.