OPEN POSITION:
Tier III Support Analyst (BGLR-2020-03)
Position Summary
The Tier III Support Analyst supports the Tier III Support Lead in managing and resolving production issues that occur in the use of Anju’s software products. This role requires liaison between Customer Care representatives and the software development team.
Personal Qualities
High energy with a conscientious attitude; ability to empathize with the customer perspective while also being disciplined in handling multiple simultaneous requests; outstanding diagnostic skills; excellent communication skills with technical and non-technical personnel alike; ability to work calmly under pressure.
Responsibilities
- Works on production issues from the escalation queue, as assigned by the Tier III Lead for issues that can be resolved via database scripts.
- Develops both diagnostic and corrective scripts.
- Reviews code scripts developed by other team members.
- Defines the diagnostic and reproducible cases for the product development team for issues that require a software fix. Occasionally fixes the defect personally.
- Performs ticket tracking between the Tier III support team and the Operations and Product Development teams.
- Participates as required in regular Operations meetings.
- Provides advice on improvements to the software product to improve quality over time.
Skills Needed
- Analytic and diagnostic skills to determine root cause for all issues
- Microsoft SQL Server 2012 or later
- Microsoft .NET (beneficial but not required)
- HTML and JavaScript (beneficial but not required)
- Excellent time management
Qualifications Needed:
- Bachelors degree in Computer Science or related field.
- At least one year experience in a production support or programming role
Job Type: Full-time
Location: Bengaluru, INDIA
Salary: Based on experience
Anju Software is an Equal Opportunity Employer. Anju Software provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or status as a veteran. Anju Software complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
