Careers

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Come join us!

At Anju Software, we are looking for team members that share the passion and commitment to create the best product solutions available within the Life Sciences Software Sector.

If you enjoy a fast-paced collaborative work environment, check out our positions available below.  Please send a cover letter and resume to Careers and specify the desired open position and include the code following the position title.

Open Position

Customer Success Manager (Remote, US)

POSITION SUMMARY
The Customer Success Manager position requires the ability to build and maintain relationships with existing clients to understand their needs and explain product value. The Customer Success Manager will play a role in Anju’s continued growth.

PERSONAL QUALITIES
Ambitious, self-motivated individual with excellent communication skills, eloquent and passionate; An optimist with good listening and problem solving skills; Possess the ability to think outside the box; team-oriented, possessing compassion for coworkers and clients.

RESPONSIBILITIES

  • Communicate with existing clients
  • Build and maintain client relationships
  • Act as the client advocate within the business
  • Attend client meetings
  • Service multiple clients concurrently, often meeting deadlines
  • Manage existing client expectations
  • Consult on problems and find and manage appropriate resolutions
  • Obtain hours quotations to create work authorizations
  • Work closely with Project Managers to efficiently allocate resources across entire customer base
  • Communicate with existing clients on a periodic basis regarding the Product(s)
  • Attend workshops, trade shows and visit client sites where necessary
  • Report activities to Senior Customer Success Director and Sr. VP of Sales
  • Business travel as directed by management and dictated by customer needs
  • Perform other duties as assigned


SKILLS NEEDED

  • Excellent written and verbal skills
  • Ability to hold teammates accountable
  • Ability to work with a minimum of supervision and represent the company at the highest level
  • Knowledge of existing client contracts and industry issues is essential and the ability to negotiate when necessary as required

QUALIFICATIONS NEEDED

  • Bachelor’s degree in Business discipline
  • Experience managing existing client accounts
  • Experience communicating with both customers and the business is essential
  • Working knowledge of Medical Information and Pharmacovigilance industry practices
Job Type: Full-time
Location: Remote, US
Salary: Based on experience

Anju Software is an Equal Opportunity Employer. Anju Software provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or status as a veteran. Anju Software complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.