Careers

open position at Anju

Come join us!

At Anju Software, we are looking for team members that share the passion and commitment to create the best product solutions available within the Life Sciences Software Sector.

If you enjoy a fast-paced collaborative work environment, check out our positions available below.  Please send a cover letter and resume to Careers and specify the desired open position and include the code following the position title.

Open Position

Tier III Support Analyst (Ft. Lauderdale, FL or Bengaluru, India)

POSITION SUMMARY
The Tier III Support Analyst supports the software development team in managing and resolving production issues that occur in the use of Anju’s software products. This role requires liaison between Customer Care representatives, subject matter experts and software developers.


PERSONAL QUALITIES
High energy with a conscientious attitude; ability to empathize with the customer perspective while also being disciplined in handling multiple simultaneous requests; outstanding diagnostic skills; excellent communication skills with technical and non-technical personnel alike; ability to work calmly under pressure.

RESPONSIBILITIES

  • Works on production issues from the escalation queue, as assigned by customer care.
  • Replies to incidents with requests for information and to make suggestions.
  • Attempts to replicate incidents and provide troubleshooting steps to resolve.
  • Creates instruction guides for complex incidents.
  • Develops both diagnostic and corrective database scripts.
  • Reviews code scripts developed by other team members.
  • Defines the diagnostic and reproducible cases for the product development team for issues that require a software fix. Occasionally fixes the defect personally.
  • Performs ticket tracking between the operations and software development teams.
  • Participates as required in regular operations meetings.
  • Provides advice on improvements to the software product to improve quality over time.


SKILLS NEEDED

  • Analytic and diagnostic skills to determine root cause for all issues
  • Microsoft SQL Server 2012 or later
  • Microsoft .NET (beneficial but not required)
  • HTML and JavaScript (beneficial but not required)
  • Excellent time management

QUALIFICATIONS NEEDED

  • Bachelors degree in Computer Science or related field.
  • At least one year experience in a production support or programming role.
  • Must work well with the operations and software development teams.

Job Type: Full-time
Location: Ft. Lauderdale, FL or Bengaluru, India
Salary: Based on experience

Anju Software is an Equal Opportunity Employer. Anju Software provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or status as a veteran. Anju Software complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.