IRMS PC
Product Complaint Module

WHAT IS IRMS?

IRMS (Information Request Management System) is Anju’s recognized system for Medical Affairs input. Our system allows you to easily capture requests for medical information, adverse events, and product complaints and quickly respond to those requests and accurately report and track all necessary activity irrespective of what system you use for AE or Product Complaints. Our system will funnel the information based on the type of input to the right software and track that it is tracked and acted on. Anju BUS and AI based data movement, the input into Anju would provide one source of tracking ALL input for Medical Affairs group.

PRODUCT COMPLAINT TRACKING AND HANDLING

IRMS-PC is an integrated plug-in module for the IRMS software suite. As a full complaint management system, IRMS-PC can handle all your product complaint tracking and correspondence data seamlessly from within a case or simply capture the required information necessary to electronically transfer a product complaint to another system.

All related activity is tracked and stored, including sample return, investigation initiation and updates, reimbursement or replacement requests, and follow-up activity. IRMS-PC generates appropriate forms, memos and requests, and can automatically set follow-up dates and actions based upon client-defined business rules. Integration with IRMS-PC means fewer case transfers, elimination of duplicate data and full electronic record tracking and reporting.

Because of its integration with IRMS, it is also in sync with other modules within the suite such as IRMS-AE, the Adverse Event module or IRMS-CM, the Content Management module. Thus, creating a simple way to globally deploy a solution that supports a collaborative business strategy.

SOME KEY FEATURES INCLUDE:
  • Capture source and type of complaint
  • Track investigations and investigation activities
  • Run comprehensive metrics reports
  • Track all case activities with comments

IRMS is the industry standard for medical information management software.

Anju has developed technology solutions that enhance the value of its core vertical products.

LEARN MORE ON THE TECHNOLOGY PAGE

Modules that extend base IRMS functionality and allow you to customize for your requirements:

IRMS-QA

Quality Assurance Module

IRMS-QA provides a powerful yet easy-to-use tool for reviewing IRMS cases or other data and reporting on the results of those reviews.

More about IRMS QA

IRMS-AE

Adverse Event Module

IRMS-AE allows for the capture of detailed Adverse Event data, from patient and medication information to MedDRA coding and outcome data.

More about IRMS AE

IRMS-PC

Product Complaint Module

IRMS-PC can handle all your product complaint tracking and correspondence data seamlessly from within a case or simply capture the required information.

More about IRMS PC

IRMS-CM

Content Management Module

IRMS-CM is a web-based solution that allows multiple departments to generate , review and manage MI materials.

More about IRMS CM

IRMS CARE

Self-Service Portal

HCP’s and consumers search for published content that has been approved by the client.

More about IRMS Care

How can IRMS help your business?