QUALITY ASSURANCE IS A MUST FOR ANY FIRST-CLASS MEDICAL INFORMATION CALL CENTER.
More and more companies are co-promoting products, applying for new indications for existing products, and working with external vendors and partners, all of which create a blizzard of communications. In today’s market, it has become vitally important to monitor and regularly review the information being provided externally for quality, consistency and accuracy.
IRMS-Quality Assurance provides a powerful yet easy-to-use tool for reviewing IRMS cases or other data and reporting on the results of those reviews.
IRMS-QA allows a department to use virtually any criteria to create business rules for the identification and flagging of cases. Flagged cases are assigned to reviewers and are immediately available via the IRMS Inbox. The reviewer then has the ability to evaluate a case in real time and enter comments, suggestions and log potential concerns. Customized levels of severity can be assigned to each case and detail and summary reports can then be generated on the entire QA process.
Some key features include:
- Flag cases based on criteria
- Create custom levels of severity
- Add comments, suggestions or concerns
- Create detailed quality reports